Found 460 Customer Service/ Call Centre Jobs

A leading maintenance organisation in Tunbridge (TN9 1RH) is looking for an Call Handler with prior experience working within social housing or in a busy call centre environment. This is an office base position working Monday to Friday from 8am till 5pm. Pay rate is £13.10 This is an ongoing temporary assignment with the possibility of going perm so applicants must be able to start on asap. For more info feel free to contact Ashley Diamond on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

An organisation in Gloucestershire is looking for a Personal Assistant to provide support to the chief executive officer. You will be in charge of Diary management, customer service, hospitality, administrative functions, maintaining files and reports and other ad hoc duties that arise. This role offers flexible hybrid working, so this role is ideal for you if you are looking for flexibility. If you would like to know more about this role, or you want to know what other vacancies there are, we would like to attract talent from all corners of the Property World. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, or CV, the more creative the better

Contact Centre Team Leader– Office working Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience. You will be leading and coaching a team of Customer Service Agents to provide the best possible service to our clients and customers - providing advice and guidance to ensure they are reaching their targets and taking ownership of calls Employment Type: Full-time – 9 Month contract Working Hours:  Rotational shifts Monday – Sunday 8am – 8pm Salary:  £24,550 Duties and Responsibilities - • Oversee labour deployment within teams on their shift, ensuring that the throughout targets are achieved in the most efficient way possible. • Coach and mentor the agents on their shift to ensure they are fulfilling their roles with appropriate results and in the correct manner. • Ensure that the agents receive the appropriate development and support to achieve within and beyond their role. • Visibly support their agents through floor walking. • Always demonstrate role model behaviour and treat every employee, visitor or contractor with respect, courtesy and dignity. • Overall accountability on their shift for holiday and sickness absence. • Take full accountability for their own personal development, ensuring that they continually drive to improve their own performance through increased knowledge, skills, and awareness. Skills and Experience • Demonstrable experience within a customer service environment • Excellent leadership, coaching and management skills. • Strong communication skills at all levels, with the ability to appropriately challenge. • A confident problem solver, using initiative to resolve issues as they arise. • Dedicated team player If this sounds like something you would be interested in, then please click APPLY NOW

Contact Centre Team Leader– Office working Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience. You will be leading and coaching a team of Customer Service Agents to provide the best possible service to our clients and customers - providing advice and guidance to ensure they are reaching their targets and taking ownership of calls Employment Type: Full-time – 9 Month contract Working Hours:  Rotational shifts Monday – Sunday 8am – 8pm Salary:  £24,550 Duties and Responsibilities - • Oversee labour deployment within teams on their shift, ensuring that the throughout targets are achieved in the most efficient way possible. • Coach and mentor the agents on their shift to ensure they are fulfilling their roles with appropriate results and in the correct manner. • Ensure that the agents receive the appropriate development and support to achieve within and beyond their role. • Visibly support their agents through floor walking. • Always demonstrate role model behaviour and treat every employee, visitor or contractor with respect, courtesy and dignity. • Overall accountability on their shift for holiday and sickness absence. • Take full accountability for their own personal development, ensuring that they continually drive to improve their own performance through increased knowledge, skills, and awareness. Skills and Experience • Demonstrable experience within a customer service environment • Excellent leadership, coaching and management skills. • Strong communication skills at all levels, with the ability to appropriately challenge. • A confident problem solver, using initiative to resolve issues as they arise. • Dedicated team player If this sounds like something you would be interested in, then please click APPLY NOW

Do you have experience in onboarding and dealing with stake holders or know someone who does? We have a new exciting vacancy that we have taken for an automotive OEM that we think you might be interested in. Position Description: * Role is to understand the requirements expected from client suppliers. * As part of a new project, these requirements have changed and it will be the responsibility of this person to contact certain suppliers to talk them through these requirements, understand any roadblock/challenges they have for delivering these requirements and validating post Go Live that they have successfully delivered them. * Measure and report out performance to key stakeholders and raise any issues to the relevant internal teams for resolution Skills Required: * Strong Communication; written and verbal. Confidence in dealing with mixed suppliers, customer, stakeholder groups and ability to clearly explain detailed requirements to new suppliers. * (NB: some of the information to be shared with suppliers covers technical SAP requirements which will be delivered by a technical IT team. * Whilst the individual does not need to know SAP technically they need the confidence to be able to articulate IT requirements in simple business terms) * Team player (e.g. demonstrated experience of working in a Team) with ability to drive own individual output, especially whilst working remotely * IT Skills i.e. excel, computer literate for recording and reporting status Experience Required: * Good networking, communication, influencing, negotiation and stakeholder management skills * Advanced analytical skills, with the ability to work with a large volume of wide ranging data from a range of disparate sources, and produce reports in an accurate and timely manner. * Excellent verbal and written communication skills * Process orientated with great attention to detail. * A team player with the drive to contribute to and achieve a common goal * Organised, with the ability to prioritise workload and meet deadlines with minimal supervision Experience Preferred: * These are useful skills within this role but NOT all necessary together: Familiar with ASN's SAP Experience ERP systems * Advanced knowledge of Microsoft Office packages, with particular expertise in Excel and PowerPoint If this Onboarding Analyst job is of interest to you and you have the experience required, APPLY NOW! We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. – Select Engineering Limited

Customer Service Officer Lewisham - Hybrid £17 Per Hour I am recruiting for a local authority who is looking for someone to effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods. To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, online or through other channels which may be complex or of an urgent/ emergency nature including follow-up and liaison with other services as required to ensure timely and satisfactory resolution. Provide administrative support to a number of Council functions such as Housing, Registrations, Enviro, Highways, Planning, etc. Ensure a high quality service is provided to customers in line with corporate and local policies and procedures to achieve key performance indicators (KPI's) including Customer Satisfaction and First Contact Resolution. Main Responsibilities Responsible for supporting customers in accessing and using a number of Council services, predominantly through the promotion of online and other self-service methods. To handle enquiries received through all channels that may be of a complex or emergency nature including follow-up and liaison with other departments as required to attain a satisfactory resolution. Provide support by phone, either inbound or outbound or through call-backs to customers in accessing and using a number of Council services, promoting the use of online and other self-service methods and ensuring satisfactory resolution of enquiries and issues. Provide support by social media, web chat and other channels customers in accessing and using a number of Council services, promoting the use of online and other self-service methods and ensuring satisfactory resolution of enquiries and issues. To support customers by fully understanding the issues raised including relevant error messages and on screen information that can be provided to other departments (e.g. CRM Control and back offices) to ensure ongoing improvements to systems and processes. Process requests, enquiries and complaints relating to Highways and Street Works, including CRM requests/ actions, skips and scaffolding requests, works ordering, car permits, crossovers, insurance claims etc. liaising with back office staff, subject matter experts and external parties as necessary for timely and satisfactory resolution

Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland. They are looking for experienced Customer Service & Call Centre Advisors to work in their Retentions department in Belfast. It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. Key Details Inbound Advisors Belfast, BT2 £11.48 per hour (PAYE) + uncapped monthly bonus Start Date: 02/01/2023 Provisional End Date: 10/06/2024 (extension likely) Working Pattern: | Full Time | Hybrid working with a minimum of 2 days in the office. This will soon go up to 3 days per week and 2 days from home. 37.5 hours per week (3 different shift patters between the hours of 08.00-20.00, you must be fully flexible between these hours.) Job Role Summary As part of our Home Energy team, you'll work on a range of different campaigns to help domestic energy customers switch to and stay with SSE Airtricity. Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub. Responsibilities Answer service only inbound customer calls. Help customers through the energy switching process and help to retain existing customers. Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting. Support company ambitions to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures. Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers. Skills and Attributes Required Sales and/or retention experience desirable. Inbound call handling experience within a call centre environment (1-3 years). A committed and friendly nature. Keen to learn and work in a competitive, supportive and fun environment. The ability to work independently, with initiative, delivering against assigned objectives. Strong interpersonal and communication skills. The ability to work on computer systems in a process-driven environment. If you are interested in flexible work and feel that you meet the above criteria then please apply online today. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Our client in South East London is recruiting a Customer Service Officer – To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, online or through other channels which may be complex or of an urgent/ emergency nature, including follow-up and liaison with other services as required to ensure timely and satisfactory resolution: Responsibility Responsible for supporting customers in accessing and using several services, predominantly through the promotion of online and other self-service methods: Qualification – Essential * GCSEs including English & maths * NVQ level 3 or equivalent) or have significant relevant work experience. * Advanced –Microsoft Office, Word, Excel, Outlook, Legal Databases and social media: Skills, Abilities & Experience – Essential * Knowledge and understanding of Best Practice Customer Service. * Good general awareness of the services delivered by the Customer Service Centre. * Good general understanding of the functions and services of a Local Authority. * Knowledge of relevant health and safety legislation. * An ability to work with a flexible and adaptable approach. * Able to act confidently, decisively and professionally at all times. * Able to deal firmly and diplomatically with various people and situations. * Excellent written and verbal communication skills. * Excellent administrative and organisational skills. * Experience working in a high-pressure/ demanding front-line customer-facing service. * Experience in dealing with and resolving customer enquiries and complaints satisfactorily. * Experience using relevant IT systems (e.g., CRM/ / VCC/ Other relevant systems/ databases). * Experience in dealing with challenging customers. * Experience working within a Performance Management Culture, achieving Performance & Quality targets. * Experience dealing with emergencies (as received via telephone/ Switchboard) and invoking Emergency Planning/ Business Continuity. * Ability to strictly adhere to a changeable daily rota. * Ability to change working patterns/ shifts at short notice if required. * Must follow the dress code of the Customer Service Centre and wear supplied clothing/ uniform where needed. Essential Compliance Requirements * Three Years of Reference- necessary. * Available for immediate start. A pre-engagement screening is mandatory for this role. Diamond Blaque is an Equal Opportunities Employer Diamond Blaque is acting as an Employment Agency for this vacancy

The Resident and Community Engagement Officer position entails delivering a responsive and efficient service aimed at influencing, engaging, listening to, and aiding activities related to residents and broader community involvement. In this role, the job holder will be responsible for establishing and nurturing effective relationships with residents, stakeholders, charitable organisations, regulatory bodies, service providers, community groups, and local communities. The primary goal is to provide a top-tier service that supports residents and contributes to the creation of harmonious neighborhoods in the areas where we operate. Please note that this job description outlines the primary responsibilities of the role and is not intended to be an exhaustive list. It will undergo periodic reviews to accommodate changes and developments in service requirements, regulations, and legislation. Any modifications will be thoroughly discussed with the job holder. Key Responsibilities: Approach all Resident Engagement, Complaints, Investigations, and Safeguarding cases with objectivity and a proactive mindset. Ensure timely and appropriate responses and resolutions to meet residents' needs while adhering to regulatory standards. Guide residents to external support services when necessary. Collaborate and coordinate with other departments as needed to address issues. Contribute to the development and maintenance of key relationships with the companies partners. Maintain compliance with all regulatory and consumer standards at all times. Monitor, compile, and support the creation of reports for the Customer Committee as required. Handle and process queries through various channels, including telephone, email, and in-person interactions. Be responsive to both customer and business needs. Attend on-site meetings as necessary. Identify areas for improvement and collaborate with colleagues to continuously enhance the service. Uphold strict adherence to health and safety procedures at all times. Follow all GDPR procedures to safeguard data privacy. Location: Birmingham Contract: Full time, permanent Salary: £24,000 to £29,000

Complaints Handler Glasgow £15.74 per hour Monday to Friday 9-5pm Temporary with possibility of extension ASAP Start Do you have excellent customer service skills and a passion for resolving concerns for customers? Our client specialise in health insurance and are looking for experienced complaint handlers to investigate complaints. Job Description Support customers to make sure their concerns are addressed and resolved effectively Accurately log and acknowledge complaints within agreed timelines Take ownership of complaint investigations to identify the root cause Support your colleagues on complaints and other defined tasks to achieve internal and external targets Conduct detailed, thorough and qualitative root cause analysis to provide meaningful insights, leading to corrective actions and process improvements Highlight key trends to management along with suggested improvement opportunities, sharing best practices to align our processes effectively Take shared accountability of volumes and turn-around times, working with colleagues to ensure complaints are acknowledged and addressed within regulatory timelines, highlighting any concerns to management immediately Carry out any ad-hoc tasks as required to meet the business needs What we require Experience of working in a complaints role, desirable is financial services/insurance sectors Proven track record of delivering high quality customer service Excellent communication skills Proficient in Microsoft Office Inquisitive nature with a desire to identify root causes and resolve customer concerns Passion about taking ownership of the customer experience and enhance it at every opportunity Excellent communication and organisational skills with ability to prioritise and re-organise workload at short notice, balancing various tasks at once while achieving deadlines Target orientated, meeting time-lines and deadlines Ability to work efficiently with both speed and accuracy when performing tasks Customer centric with the ability to be diplomatic and empathetic, while following processes and guidelines Motivation, resilience and excellent team working skills Strong analytical and problem solving skills Demonstrable knowledge of FCA complaint handling, although not essential as training will be provided Apply today and we will be in touch with more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age