The Resident and Community Engagement Officer position entails delivering a responsive and efficient service aimed at influencing, engaging, listening to, and aiding activities related to residents and broader community involvement.
In this role, the job holder will be responsible for establishing and nurturing effective relationships with residents, stakeholders, charitable organisations, regulatory bodies, service providers, community groups, and local communities. The primary goal is to provide a top-tier service that supports residents and contributes to the creation of harmonious neighborhoods in the areas where we operate.
Please note that this job description outlines the primary responsibilities of the role and is not intended to be an exhaustive list. It will undergo periodic reviews to accommodate changes and developments in service requirements, regulations, and legislation. Any modifications will be thoroughly discussed with the job holder.
Approach all Resident Engagement, Complaints, Investigations, and Safeguarding cases with objectivity and a proactive mindset.
Ensure timely and appropriate responses and resolutions to meet residents' needs while adhering to regulatory standards.
Guide residents to external support services when necessary.
Collaborate and coordinate with other departments as needed to address issues.
Contribute to the development and maintenance of key relationships with the companies partners.
Maintain compliance with all regulatory and consumer standards at all times.
Monitor, compile, and support the creation of reports for the Customer Committee as required.
Handle and process queries through various channels, including telephone, email, and in-person interactions.
Be responsive to both customer and business needs.
Attend on-site meetings as necessary.
Identify areas for improvement and collaborate with colleagues to continuously enhance the service.
Uphold strict adherence to health and safety procedures at all times.
Follow all GDPR procedures to safeguard data privacy.
Contract: Full time, permanent
Salary: £24,000 to £29,000