Role: Customer Change Project Director
Duration: 15 months minimum
Day rate: Starting at £750 per day
Experienced Customer Change Project Director sought for a public sector organisation based in Huntingdonshire, on an interim basis to assist the organisation through an exciting period of change, particularly in customer service redesign and digital transformation. The candidate will be experienced in leading teams through effective change programme delivery within a large organisation, and have the ability to lead project definition and development. You will work closely with the customer service team on a redesign of the services.
You will be responsible for the delivery of significant savings through designing more streamlined and effective services.
The Customer Change Project Director will be responsible for:
Redesign of the customer approach across all aspects, including customer interaction, physical and digital
Responsible for overseeing the better use of technology, marketing, and web content
Implementing these processes across the whole of the organisation with appropriate roles and processes
Delivery of significant savings through the design of more streamlined and effective services
The workstreams to date and agreed are: data and insights, marketing and website content, process review and technology implementation.
The ideal candidate for the Customer Change Project Director role should ideally have:
Programme/project management qualification
Experience of best practice surrounding customer experience/process design within a large organisation
Knowledge of the technical capabilities of technology and systems
Experience of successfully delivering large change projects/programmes within a large organisation
A track record of being able to hit the ground running and make a huge impact
Excellent team management skills
Ability to react to external factors to mitigate risk and maintain delivery
Ability to think commercially.
The Customer Change Project Director role will be a contract for 15 months minimum and offers a flexible working pattern if required.
If you would like to apply for this Customer Change Project Director role or would like to find out more, please apply online or contact Rebecca Dawson. Our client is looking for someone to start this role ideally as soon as possible.
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