Job Description

Job Title: Repairs Planner

Location: Littlehampton

Employment Type: Temporary Contract

Duration: 3 months, immediate start

Salary Range: £11.98 to £13.46 per hour (commensurate with experience)

Work Schedule: Monday to Friday, 08:45-17:15 with an early finish on Fridays

If you are an experienced Customer Service Advisor with great communication skills and enjoy working in a fast-paced dynamic team we want to hear from you!

Job Description:

As a Repairs Planner, you will play a pivotal role as the first point of contact for residents' repair queries. Your primary responsibilities will include answering calls to assess repair needs, coordinating work orders for the appropriate contractors, liaising with subcontractors and external teams, and efficiently managing shared inboxes.

Key Responsibilities:

- Engage with residents to determine their repair requirements

- Create and coordinate work orders for contractors

- Collaborate with subcontractors and external teams to ensure prompt repair completion

- Effectively manage shared inboxes to address resident queries

Requirements:

- Exceptional telephone etiquette and ability to clearly explain technical information

- Proficiency in IT systems and software, including customer databases and spreadsheets

- Strong process-driven approach to manage and organise customer queries

- Minimum of two years of customer service experience

- Excellent written and verbal communication skills