Job Description

Deskside and Technology Support Analyst with 1st & 2nd line IT experience required for contract role based in Bristol, BS32

£25.20 per hour

Start ASAP, ongoing until the end of February 2025

37.5 hours per week

About the role

Manage and prioritise all 2nd line incidents and requests according to defined SLAs

Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution

Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures

Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Support the set-up of new offices, sites or projects across the local region

Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal

Act as an escalation point for 2nd Line support issues and local service issues

Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software

Daily analysis of reports from the Team Lead reviewing tickets outside of SLA

Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead

The right candidate

A valid driving license is essential as travel will be required to other offices

Security – Depending on the region you will be asked to apply for security clearance

Experience in IT Service Management principles and processes

High level of proficiency and knowledge of working in a Corporate IT environment

Broad technical understanding of IS services being supported

Strong business focus and customer service skills

If you are interested in this role please apply online or for further information contact Pertemps Bristol technical team and speak to Jamaane Ayton