Job Description

Job Title: Service Desk Coordinator

Contract: 12-Month Contract

Location: Dublin

Role Overview

The Service Desk Coordinator will provide end-to-end support to ensure that office space requirements are tailored to meet business needs. This role involves building strong customer relationships and facilitating space requests to deliver a seamless customer experience in a leading consultancy firm's evolving office environment.

Key Responsibilities

Service Delivery

Support the business with Return to Office processes, space reservations, and event coordination.

Handle communications, queries, and requests efficiently through various tools.

Take ownership of requests, coordinating with customers to achieve desired outcomes.

Work closely with in-house teams and vendors to deliver a seamless customer experience.

Educate and guide the business on new Return to Office processes and remain flexible with changing restrictions.

Perform ad-hoc duties as required by the Service Desk Team Lead.

Provide onsite support as needed, offering assistance and training to team members.

Offer operational feedback to support service improvement and innovation.

Participate in and help execute new service streams that align with evolving business needs.

Customer Relations

Escalate issues to the Line Manager when necessary.

Build and maintain strong working relationships with key customers.

Skills & Requirements

Strong organizational skills and attention to detail.

Excellent communication and customer service skills.

Ability to manage multiple tasks in a fast-paced environment.

Proficiency in coordinating with internal teams and external vendors.

Experience with office or facility management is an advantage.

Flexibility to adapt to changing business processes and needs.

What We Offer

12-month contract with reputable consultancy firm

Opportunity to work in a dynamic and evolving office environment.

Dublin-based role with the chance to be part of a global organization.

Apply now or send your CV to (url removed)