Job Description

Credit Controller Temp to Perm - Stratford-upon-Avon - £16 £18 per hour (£32-35,000 salary) - Full-time Office-based

Arden Personnel is proud to be working with a fast-growing and successful business based in Stratford-upon-Avon. We are now recruiting for a Credit Controller who isn t afraid to roll up their sleeves, take the reins, and stand their ground when it comes to getting invoices paid.

This is a temporary role with the strong view to becoming permanent for someone who can demonstrate confidence, resilience, and a clear ability to take ownership of the credit control function.

In this role, you ll be managing the credit control process from start to finish and yes, that means chasing outstanding payments firmly, consistently, and with no flinching. Your day-to-day will include:

In the short term:

• Take control of outstanding debt clearing the backlog and chasing aged balances
• Clean up the ledger and resolve long-standing queries
• Build strong working relationships with customers to ensure timely payments
• Escalate debts where needed to third-party collection agencies
• Keep accurate records and update customer notes throughout the process
• Introduce and implement what good looks like in credit control define processes that actually work

In the longer term:

• Manage the customer ledger day-to-day with confidence and consistency
• Expand the role into the Sales Ledger function for greater variety and responsibility
• Play an active role in process improvements and system development

We re looking for someone who knows how to get results someone who doesn t take I ll get back to you as an answer and isn t afraid to follow up again (and again) until that payment is through.

• Solid experience in Credit Control and Sales Ledger
• Confident using Excel and Microsoft Word
• Fantastic organisational and time management skills
• Strong communication both written and spoken with the confidence to chase payments professionally
• A proactive, solutions-focused mindset
• The energy, drive and determination to make this role your own

• An excellent hourly rate of £16 £18, depending on experience
• Salary equivalent of £32-35,000 per annum
• A temporary role with the strong likelihood of becoming permanent
• Supportive and approachable team environment
• On-site parking and convenient Stratford-upon-Avon location
• Guidance and ongoing support from Arden Personnel throughout your placement
• Hours of work - Monday to Thursday: 08 00 / Friday: 08 00

This is your chance to join a business that values initiative, rewards results, and is crying out for someone to come in and own this part of the finance function.

If you're a natural with numbers, firm but fair on the phone, and ready for a role with real impact this could be your perfect next move.

Join a thriving, innovative company at the heart of its operations!

Our client is a well-established leader in their field forward-thinking, fast-growing, and full of energy. They re renowned for their exceptional service, smart processes, and friendly culture. As they continue to expand, they re on the lookout for a proactive and super-organised Customer Service Coordinator to join their team and help steer operations smoothly from start to finish.

This is more than a coordination role it s your chance to take the reins and be the glue between clients, contractors, and internal teams. You ll be at the heart of the action, ensuring workflows run like clockwork, especially during busy peak seasons where your calm, can-do approach will shine.

• Acting as a key point of contact handling calls and emails with professionalism and warmth.
• Taking and securing bookings efficiently while collecting essential client details.
• Managing the full customer journey from initial contact through to successful delivery.
• Logging all communications and information accurately into the CRM system.
• Planning logistics and schedules, including transport and contractor assignments especially during peak periods (September and October!).
• Coordinating orders and ensuring a seamless production-to-delivery process.
• Tackling customer service queries and resolving any hiccups with a smile

• Experience in customer service and admin is a must
• Brilliant organisational skills.
• Top-notch communication skills both written and verbal.
• Calm under pressure, especially during peak season (expect longer days and occasional Saturdays, with time off in lieu after).
• Comfortable using CRM systems and data tools to keep things running smoothly.
• A positive, solutions-focused mindset you love making things work better!

• Salary up to £28,000 per annum (depending on experience).
• Monday Friday, 8.30am 5pm (flexibility needed during peak periods).
• Holiday: 20 days + bank holidays, with extra additional time off in quieter months.
• Gorgeous, modern offices based in Redditch.
• Be part of a fun, supportive, and down-to-earth team.
• Opportunities to grow and progress your effort won t go unnoticed!

We re reviewing CVs now! Apply today or contact Arden Personnel for more information.

&#(phone number removed); Email: (url removed)
&#(phone number removed); Call: (phone number removed) (Alcester) or (phone number removed) (Redditch)

&#(phone number removed); Follow us on Facebook, Instagram, and LinkedIn for live vacancies and updates!

Arden Personnel Connecting Talent with Opportunity
Arden Personnel is an equal opportunities employer and welcomes applications from all age groups. We specialise in recruiting for roles across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering, and more.