Job Description

Proactive Personnel is currently recruiting for a Customer Service Representative in Trafford Park, In the automotive Industry would be beneficial.

Hours: Monday - Friday - 9am - 6pm

Salary depending on experience

* Open and maintain customer accounts by recording account information using C4C platform

* Assist the customers regarding product problems/failures

* Recommend potential products or services to management by collecting customer information and analysing customer needs

* Prepare product or service reports by collecting and analysing customer information

* Contribute to team effort by accomplishing related results as needed

* Manage large amounts of incoming calls

* Build sustainable relationships of trust through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/team sales targets and call handling quotas

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies

* Resolve customer complaints via phone, email, mail or social media

Requirements:

* Strong oral communication, strong customer phone skills, collaboration and interpersonal skills

* Experience entering a high volume of order data daily with low error rate essential

* Excellent organizational, administrative, follow up and analytical abilities

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Open and maintain customer accounts by recording account information using SAP platform

* Recommend potential products or services to management by collecting customer information and analysing customer needs

* Contribute to team effort by accomplishing related results as needed

* Liaise with Warehouse Operation Team around courier problems / failures