Job Description

Main purpose of position:

The Tenancy Auditor will be required to liaise with residents undertaking basic assessments of social housing properties owned by Luton Borough Council.

The post holder will also be responsible for reviewing the tenancy records, auditing who is living in the accommodation compared to our records and other factors such as but not limited to; the condition of property including gardens, assessing if the tenancy conditions are being adhered to, any unauthorised alterations, hoarding, mould, if repairs been reported.

As a Tenancy Audit Officer, you will be expected to:

• visit/work with households in and around Luton
• Undertake assessments
• Ensure all findings are reported and noted as necessary

Skills and Experience:

• Demonstrable experience of working with vulnerable individuals and families with complex needs
• Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners
• Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems
• Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner
• Demonstrable knowledge of Housing legislation, Housing Act 1996, parts VI and VII, as amended
• A good understanding and awareness of housing issues and homelessness issues
• NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training
• GCSE or equivalent in Maths and English

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.