Job Description

Proactive Personnel is currently recruiting for a Customer Service Representative in Trafford Park, In the automotive Industry would be beneficial.

Hours: Monday - Friday - 9am - 6pm

Salary depending on experience

• Open and maintain customer accounts by recording account information using C4C platform
• Assist the customers regarding product problems/failures
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Prepare product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media

Requirements:

• Strong oral communication, strong customer phone skills, collaboration and interpersonal skills
• Experience entering a high volume of order data daily with low error rate essential
• Excellent organizational, administrative, follow up and analytical abilities
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Open and maintain customer accounts by recording account information using SAP platform
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Contribute to team effort by accomplishing related results as needed
• Liaise with Warehouse Operation Team around courier problems / failures