Job Description

Role OverviewOur client is seeking a dedicated and customer-oriented Junior IT Support Analyst to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. Your ability to solve problems and interact positively with users will be key to ensuring their satisfaction.

Your Responsibilities

• Deliver both proactive and reactive IT support directly to end users.
• Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
• Recognise and report recurring issues to the appropriate teams for further analysis.
• Set up and configure computers for new employees and upgrade existing equipment.
• Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided).
• Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
• Develop a thorough understanding of the products and services to help users maximise their use.

What you'll need to succeed

• Willingness to travel to Welwyn Garden City five days a week.
• Strong problem-solving abilities and excellent customer service skills.
• Experience with ITSM systems for logging and tracking incidents.
• Capability to identify and escalate recurring issues.
• Effective teamwork skills to build strong relationships within the team.
• Experience with iOS devices, Windows hardware, and meeting room technology (advantageous).
• Previous experience in a customer-facing role, providing both reactive and proactive support.

What you'll get in return

• 3-Month Contract with the potential for extension
• 20 - 22.56 per hour via Umbrella
• 37.5 hours a week schedule
• Training is provided on enterprise solutions and continuous learning opportunities.
• Opportunity to expand your IT experience with a large userbase and work within a supportive team environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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