Job Description

IS Problem & Incident Analyst

London - Hybrid

6-month contract

Salary: £60,000 £63,000

Join Our Team as an Incident Analyst!

Are you passionate about problem-solving and ensuring seamless operations? Our client is seeking a dynamic Incident Analyst to join their innovative team! If you thrive in fast-paced environments and have a knack for clear communication and decisive action, this opportunity is for you!

What You'll Do:

As an Incident Analyst, you'll play a crucial role in minimizing business and customer impact during incidents. Your expertise will shine as you:

Make swift, effective decisions to manage incidents, utilizing recognized escalation routes as necessary.

Lead and coordinate technical discussions, engaging the right support teams to create robust action plans that restore services quickly.

Maintain clear and consistent communication with all stakeholders throughout the incident lifecycle, ensuring everyone is informed and engaged.

Document all incidents thoroughly in the ITSM tool, providing an audit trail of activities and decisions.

Conduct root cause analysis on problems, employing recognized problem-solving methodologies to uncover the underlying issues and prevent recurrence.

Proactively use alerting and incident trend information to prevent avoidable incidents before they occur.

Participate in an 'out of core hours' call-out rota, providing 24x7 incident coverage to keep operations running smoothly.What We're Looking For:

Experience with ServiceNow: This is a must-have for our client! Your familiarity with the platform will be instrumental in managing incidents effectively.

Strong Communication Skills: Your ability to convey information clearly and engage with stakeholders is key to your success.

Problem-Solving Mindset: A proactive approach to identifying and resolving issues will set you apart.

Leadership Qualities: You'll need to guide discussions and coordinate efforts, so leadership experience is a plus!

Note: This position may require occasional out-of-hours availability to support incident management.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you