Job Description

Job Title: Network Support Engineer
Location: Birmingham - Hybrid
Job Type: Contract (Inside IR35) - 9-12 months
Rate: (Apply online only) p/day

Minimum 2 days per week in-office; occasional 3-4 days with prior agreement for project delivery if required.

Summary:

We are looking for a technically skilled and dependable Network Support Engineer to join our team, providing strong 2nd line support and helping to deliver critical infrastructure projects in collaboration with project managers and on-site teams.

Key Responsibilities:

1. Provide 2nd line network support, troubleshooting incidents, changes, and service requests across LAN/WAN infrastructure.
2. Collaborate with project managers to plan, coordinate, and execute infrastructure projects, including LAN refreshes, UPS replacements, and smart PDU deployments.
3. Deliver structured remote support by guiding on-site engineers step-by-step through implementation tasks, ensuring accuracy and adherence to technical standards.
4. Take ownership of assigned project deliverables, ensuring timelines, quality, and documentation requirements are met.
5. Perform hands-on configuration and troubleshooting of switches, routers, PDUs, and OOB devices as required.
6. Document changes and configurations clearly, maintaining up-to-date network diagrams and records.
7. Proactively identify risks or issues during deployment and escalate appropriately with clear technical input.
8. Contribute to process improvement, sharing feedback and refining implementation standards based on field experience.
9. Maintain clear communication across internal teams, vendors, and contractors to ensure successful, standards-driven execution.