Job Description

Brokerage Assistant 

Hackney, London

36 hours per week

Initial 3-month contract

£27.73 per hour (Umbrella) / £20.58 per hour (PAYE)

About the Role 

The London Borough of Hackney is seeking a proactive and organised Brokerage Assistant to join the Commissioning Team within Children, Adults & Community Health.

Reporting to the Senior Brokerage Manager, you will play a key role in supporting the Brokerage function—helping to source, arrange and manage care packages, residential placements, and supported living services. This is a fast-paced role requiring strong coordination skills and the ability to work with a wide range of stakeholders.

Key Responsibilities

Maintain and update databases relating to care placements, packages, and costs

Liaise with social workers, care coordinators, providers, finance teams, and other stakeholders

Support Brokerage Officers in sourcing and arranging care placements

Maintain care home vacancy databases

Monitor provider compliance and escalate issues where necessary

Ensure accurate record-keeping across systems such as Mosaic and CM2000

Handle incoming calls, emails, and enquiries as part of the team’s duty system

Support service users and carers in service delivery processes

Contribute to policy and procedure developmentWhat We’re Looking For

Experience working in a health or social care setting

Knowledge of residential or supported living placements

Strong administrative and IT skills (databases, spreadsheets, case management systems)

Excellent communication skills, both written and verbal

Ability to manage workload independently and meet deadlines under pressure

Experience working with multiple stakeholders and building effective relationships

Understanding of data protection, confidentiality, and relevant legislationDesirable Knowledge & Experience

Familiarity with commissioning and procurement processes

Knowledge of Adult Social Care legislation and Department of Health guidance

Experience using financial or procurement systems

Experience handling complaints and monitoring service performanceWhy Apply?

Opportunity to work within a respected London local authority

Gain valuable experience in a busy commissioning and brokerage environment

Competitive hourly rates

Immediate start available