Job Description

Technical Support Officer (Housing)

• Pay: 14.59 PAYE / 18.80 Umbrella
• Job Type: Temporary (until 30/09/2026 - with possible extension), Full-Time (37 hrs, Monday-Friday, office-based)
• Location: Reading, RG2 fully onsite

Overview

We are seeking an organised and customer-focused Technical Support Officer to join a busy Housing Property Services team. This is a fast-paced, office-based role where you'll support the delivery of high-quality maintenance and repairs services across housing stock. You'll play a key role in ensuring repairs, inspections and maintenance works are coordinated efficiently from start to finish, delivering a reliable and responsive service to tenants, leaseholders, colleagues and contractors.

Key Responsibilities

• Manage work orders and job tickets end-to-end, including raising, allocating and closing jobs via internal systems
• Coordinate repairs and maintenance activities to ensure smooth service delivery
• Act as a key point of contact for tenants, contractors and internal teams, providing a professional and customer-focused service
• Maintain accurate records, databases and filing systems, ensuring all information is handled confidentially
• Produce, format and proofread reports, technical documents, correspondence and meeting minutes
• Support performance monitoring by collecting and analysing data, including customer satisfaction feedback
• Raise and process purchase orders and invoices in line with finance procedures
• Handle queries, complaints and enquiries in a professional and timely manner
• Provide administrative and technical support across repairs, maintenance, compliance and engineering functions
• Assist with scheduling appointments and coordinating contractor workloads

Skills & Experience

• Previous experience in a similar technical support, repairs, housing or administrative role
• Strong organisational skills with excellent attention to detail
• Proven customer service experience, both over the phone and face-to-face
• Confident using IT systems, databases and Microsoft Office (Excel, Word, PowerPoint)
• Experience managing high volumes of data entry accurately
• Ability to prioritise workload and meet deadlines in a fast-paced environment
• Strong communication skills with the ability to handle challenging situations professionally
• Experience producing reports, spreadsheets and analysing data is desirable
• Ability to take accurate meeting minutes and prepare documentation to a high standard

Day-to-Day Duties

• Processing repair requests and updating job management systems
• Liaising with contractors and residents regarding works and appointments
• Monitoring job progress and ensuring timely completion
• Maintaining up-to-date service records and documentation
• Supporting meetings, including minute taking and follow-up actions
• Preparing reports and tracking service performance metrics

Ideal Candidate

You will have a background in delivering administrative and customer support within a repairs, maintenance or housing environment. You'll be proactive, detail-oriented and confident managing multiple priorities, with a strong commitment to delivering excellent customer service.

To apply for the Technical Support Officer (Housing) position, please submit your CV detailing your relevant experience.