Job Description

DIVISION/LOCATION: Blackpool Tower

OPERATING GROUP: Blackpool Tourism Limited

REPORTS TO: Team Leader

DEFINITION: To consistently provide high-quality, professional, and courteous service to guests, ensuring a positive and supportive experience at all times. To contribute to the achievement of key objectives through accurate handling of tasks, effective communication, and maintaining high standards of organisation and presentation in all areas of responsibility.

Job Purpose

To consistently provide high-quality, professional, and courteous service to guests, ensuring a positive and supportive experience at all times. To contribute to the achievement of key objectives through accurate handling of tasks, effective communication, and maintaining high standards of organisation and presentation in all areas of responsibility.

To maintain the highest standards of cleanliness and presentation across all areas of Blackpool Tower,ensuring a safe, hygienic, and welcoming environment for guests and staff at all times.

Key Responsibilities

Carry out daily cleaning of all public and staff areas, including:

Exhibition spaces and attractions

Toilets and washroom facilities

Staff areas, offices, and break rooms

Entrances and queuing areas

Ensure all cleaning tasks are completed to a high standard and in line with company procedures

Safely use cleaning chemicals and equipment in accordance with COSHH regulations

Conduct routine checks throughout shifts to maintain cleanliness standards

Respond promptly to spillages, hazards, or cleaning requests

Dispose of waste correctly and maintain recycling practices where applicable

Report any maintenance issues, damages, or health and safety concerns to management

Support deep cleaning tasks and periodic cleaning schedules

Health & Safety

Follow all health and safety procedures and company policies

Use appropriate PPE at all times

Ensure all work is carried out safely without risk to yourself, colleagues, guests and contractors

Maintain a clean and hazard-free working environment

Skills & Experience

Essential:

Good attention to detail

Ability to work independently and as part of a team

Reliable, punctual, and hardworking

Basic understanding of cleaning practices

Desirable:

Previous cleaning experience in a visitor attraction, hotel, or similar environment

Knowledge of COSHH and safe handling of cleaning chemicals

Working Hours

Flexible shifts, including early mornings, evenings, weekends, and bank holidays

Health & Safety

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the company policies and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Job Types: Part-time, Temporary

Contract length: 4 months

Work Location: In person