Job Description

Customer Service Advisor

Rugby, Warwickshire

£27,000

8-Month Fixed Term Contract

Monday - Friday

The Opportunity

We are recruiting on behalf of a well-established business in Rugby for a Customer Service Advisor to join their team on an 8-month fixed-term contract.

This is a fantastic opportunity for an experienced customer service professional who enjoys working in a fast-paced environment and acting as the key link between customers and internal departments. You will be responsible for managing customer enquiries, processing orders, coordinating deliveries and ensuring customers receive an excellent level of service throughout the entire order process.

Working closely with sales, logistics, warehouse, transport and supply chain teams, you will play an important role in maintaining customer satisfaction and supporting business operations.

Key Responsibilities:

* Deliver a high level of customer service via telephone and email

* Process customer orders accurately and efficiently

* Prepare and issue customer quotations

* Maintain accurate customer records and update internal systems

* Liaise with customers regarding deliveries, shortages, lead times and order updates

* Work closely with warehouse, transport, logistics and supply chain teams

* Raise invoices and ensure customer charges are applied correctly

* Process pro-forma invoices and monitor payments before dispatch

* Resolve customer queries and escalate complaints when required

* Maintain accurate administration and customer service documentation

* Monitor customer forecasts and order requirements

* Support continuous improvement initiatives within the customer service function

* Ensure all paperwork and documentation is completed accurately and on time

About You:

* Excellent communication skills

* Strong organisational and time management abilities

* High levels of accuracy and attention to detail

* A proactive and positive attitude

* Strong Microsoft Office skills, including Excel and Outlook

* The ability to build strong relationships with customers and colleagues

* The ability to prioritise workload and work effectively under pressure

What's on Offer:

* Salary of £27,000

* Monday to Friday working pattern

* 8-Month Fixed Term Contract

* Friendly and supportive team environment

* Well-established and growing business

* Immediate interviews available