Customer Service Representative
Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis.
This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits.
Benefits and Package for Customer Service Representative:
Salary: 12.81 per hour.
Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm
Contract: Temporary
Location: Norwich - Hybrid
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and Friends discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
Key Responsibilities of Customer Service Representative:
- Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner.
- Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible.
- Record and update customer details and case notes accurately within the contact centre systems.
- Escalate complex issues to senior colleagues or specialist teams in line with procedures.
- Adhere to all company policies, regulatory requirements, and service standards.
- Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores.
- Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately.
- Contribute to continuous service improvement by identifying recurring issues and suggesting solutions.
- Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills.
Key Skills and Experience of Customer Service Representative:
- Experience in customer objection handling and complaints
- Excellent internal and external emotional intelligence and relationship management skills
- Proficient in computer software and technology platforms, especially CRM and Microsoft Office
- Highly organised and accurate
- Excellent listening skills
- Outstanding communicator
- Present information clearly, concisely, accurately and in ways which promote understanding
- Self-driven and able to raise standards of quality and productivity when required
- Exposure to cash collection a significant bonus
- NVQ level 2/3 in Customer Service / Business Administration - desirable
If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!
Red Recruitment (Business)