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Job Description

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Company Name : Experis
3119744544
€280.00 - €332.00 Day
Contracts
IT
08-06-2026
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Contact Centre Test Assurance Specialist

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Role Title: Contact Centre Test Assurance Specialist
Rate: 332
Location: London or Horsham
3 days on site

Key Responsibilities

  • Lead the QA workstream for the Contact Centre Transformation programme.
  • Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including:
    • Regression testing
    • Network configuration validation
    • Backup and recovery
    • Call recording functionality
    • Integration with upstream/downstream systems
    • Rollback and contingency scenarios
  • Review, challenge, and validate vendor testing strategies and plans.
  • Provide independent QA assurance to client QA leadership on:
    • Testing completeness and quality
    • Key risks and gaps
    • Mitigations and readiness for release
  • Collaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality.
  • Support governance, reporting, and stakeholder communication across the transformation programme.

Required Experience

  • Strong experience leading QA or Test Workstreams on large-scale transformation programmes.
  • Proven expertise in Contact Centre / CCaaS transformations.
  • Deep understanding of testing across complex, integrated environments.
  • Experience working with multi-vendor delivery models and providing independent assurance.
  • Strong stakeholder management skills, including interaction with senior QA and programme leadership.

Key Skills

  • Test strategy, planning, and governance
  • Functional and non-functional testing (incl. regression, integration)
  • Risk assessment and mitigation planning
  • Vendor management and challenge
  • Strong communication and reporting skills

Location

  • Hybrid: 2-3 days per week onsite in London or Horsham

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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  • Contact Centre Advisor - Hybrid Kirkby TBD
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  • Contact Centre Advisor - On Site €12.71 - €12.71 Hour
  • Contact Centre Advisor - On Site United Kingdom TBD
  • Customer Contact Specialist Shippon €14.90 - €14.90 Hour
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