Job Description

Customer Service Advisor – Maidenhead

DEPARTMENT: Finance

Pay Rate: £14.10

The Region North Customer Service Advisor is responsible for supporting the business to ensure that high quality customer service is provided effectively to internal and

external customers within the Region North countries that have direct sales.

Responsibilties

* Processing customer orders and dealing with customer queries on a timely basis.

* To provide customer support in an efficient and timely manner

* Working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns

* Ensuring that all processes are carried out in accordance with Company procedures.

* Reconciliation of Consignment stock audits and working with the Sales Team to clear consignment queries

* Working closely with the Inventory Controller and Sales teams to ensure consignment stock is adequately managed with expiry dates and short dated stock is returned from Hospital accounts when necessary,

* Liasing with Accounts Receivable to ensure invoice queries and corrections are completed when required

* Preparation of inventory reports for internal and external purposes.

* Preparation of adhoc reports to support internal and external customer requests.

* To ensure that all orders are processed and filed in an efficient and timely manner.

* To ensure that all internal documents have appropriate authorisation in accordance with Company procedures and have been filed appropriately

* To ensure that the product returns process is followed by all relevant employees and the relevant details are provided to couriers on a timely basis

* To comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives of Abbott.

* Responsible for health, safety and environmental performance of themselves and others through compliance within EHS programs, regulations and standards.

* This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

BACKGROUND/EDUCATION

* Good knowledge of Microsoft Excel and Word.

* High Level of accuracy and attention to detail.

• Confident and clear communicator.

• Proficient in spoken & written language for Country area(s) allocated

• Good maths and literacy skills

• Ability to work well within tight deadlines

• Previous knowledge of SAP would be advantageous but not essential