Job Description

BD Group is seeking an experienced and driven Technical Supervisor to oversee our Reactive Repairs and WIP team. This is a fantastic opportunity for a motivated individual with strong technical expertise, excellent communication skills, and a proactive approach to managing operatives and subcontractors in a fast-paced environment.

Key Responsibilities

Oversee and manage the Reactive Repairs and WIP teams from first report through to completion.

Supervise directly employed operatives and specialist subcontractors, ensuring high standards of workmanship and performance.

Conduct site visits, pre- and post-inspections, and monitor works to ensure compliance with quality and safety standards.

Ensure accurate raising, allocation, and completion of work orders, including chasing progress and managing invoicing processes.

Liaise with scheduling teams to ensure job specifications and durations are accurate and fit for purpose.

Monitor and report on contractor and operative performance against KPIs, budgets, and quality standards.

Act as a key point of contact for residents and clients, resolving queries, issues, and complaints effectively.

Attend and contribute to team meetings, subcontractor reviews, and stakeholder meetings (including occasional evenings or weekends).

Deliver toolbox talks, conduct inductions, and support onboarding of new operatives and subcontractors.

Support HR processes where required, including disciplinaries, grievances, and exit procedures.

Ensure all activities comply with Health & Safety legislation and BD Group policies.

Work collaboratively with internal teams, clients, and external stakeholders to deliver a high-quality service.

Qualifications, Skills & Experience

Relevant trade qualification(s) within the repairs or construction sector.

Proven experience in a supervisory role within social housing, construction, or responsive repairs.

Strong technical knowledge, including experience diagnosing defects in domestic properties (ideally damp and mould).

Experience managing subcontractors and directly employed labour.

Knowledge of building industry Health & Safety requirements and compliance standards.

Experience working with schedules of rates for maintenance or minor works.

Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams).

Demonstrable project management and organisational skills.

Good commercial awareness and understanding of budgets, cost control, and financial processes.

Full UK driving licence and willingness to travel across the borough.

Skills & Abilities

Excellent communication skills (written and verbal).

Strong customer service and stakeholder management skills.

Analytical mindset with the ability to interpret and use data effectively.

Ability to work under pressure and manage competing priorities.

Problem-solving approach with strong attention to detail.

Ability to work independently as well as part of a team.

Resilient, adaptable, and methodical in approach.

Working Arrangements

Working pattern: Full-time

Flexibility required for occasional evening or weekend meetings

Term: Fixed Term Contract (FTC)

Location: Dagenham

Travel required across the London Borough of Barking & Dagenham and surrounding areas

About Us

BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental, and social change. We provide a range of high-quality facilities and property services across London and the Southeast, with a strong focus on supporting local communities.

Our mission is to help people live, work, and grow by delivering safe, reliable, and customer-focused services aligned to local needs.

Benefits

In addition to a competitive salary, our benefits package includes:

❤ Heart Hub rewards, perks & benefits platform

❤ Private Medical Insurance

❤ Group Life Assurance

❤ Pension Scheme

❤ 26+ days annual leave

❤ Family-friendly policies supporting work-life balance

❤ Health & wellbeing support, including Employee Assistance Programme (EAP)

❤ Career development and training opportunities

❤ Free on-site parking at our head office

❤ A supportive and collaborative team environment

To Apply

If you’re ready to take the next step in your career and play a key role in delivering high-quality repairs and maintenance services, click ‘Apply’ to submit your CV and outline your relevant skills and experience.

REF-(Apply online only)