Job Description

Customer Service Representative

This is a lovely temp-to-perm opportunity for an experienced CSR to join a friendly team and deliver a first class service to the firm's customers.

The Role

Day to day you will be:

• Responding to queries on the telephone and via email
• Building relationships with customers
• Supporting the sales team, upselling products where appropriate
• Working as part of a friendly team
• Maintaining compliance and necessary data
• Liaising with internal and external colleagues
• Performing ad-hoc duties as required

You will need:

• Experience in providing first class customer service
• Ideally telephone based experience - call centre/contact centre or inbound/outbound calls
• First rate communication skills, able to build rapport with customers
• Some experience of handling complaints and resolving issues amicably and successfully
• Team player attitude and computer literacy

This temporary role is office based five days a week, paying 13 an hour.

The intention is very much for the successful temporary hire to prove themselves and transition into a permanent contract.

This is a lovely opportunity to join a growing successful friendly business that looks after it's people.

If you are immediately available or on a short notice, have great communication skills and are looking to step into a very successful stable environment, please apply for immediate consideration.