Job Description

Project Manager (Contract)

Duration: 12 Months (Possibility for extension)

Location: Chester/Hybrid (3 days per week on site)

Rate: A highly competitive Umbrella Day Rate is available for suitable candidates

Role Overview

The Employee Endpoints and Digital Services team is seeking an experienced technology Project Manager / Delivery Lead to lead the delivery of SMS Capture initiatives across a large global corporate mobile estate.

The role will focus on onboarding new SMS Capture vendors, enhancing existing capture solutions, and ensuring full regulatory compliance and auditability of SMS communications.

You will operate at the intersection of technology, telecoms, compliance, and vendors, driving delivery of critical regulatory capabilities within a complex financial services environment.

Key Responsibilities:

• Lead delivery of SMS Capture projects across multiple regions and vendors
• Own end-to-end delivery lifecycle: planning, execution, governance, and reporting
• Develop and maintain detailed delivery plans, RAID logs, and milestones
• Ensure delivery against agreed timelines, scope, and regulatory commitment
• Manage vendor performance, delivery milestones, and issue resolution
• Coordinate integration across carriers, platforms, and internal systems
• Enhance SMS Capture assurance processes to achieve 100% compliance coverage
• Ensure solutions meet legal, regulatory, and retention requirements across jurisdictions
• Identify and remediate capture gaps, data integrity issues, and process weaknesses
• Work closely with Compliance and Legal teams to align on regulatory expectations
• Maintain robust audit trails, controls, and documentation for all project deliverables
• Support internal and external audits with evidence of compliance and control effectiveness
• Ensure traceability of SMS capture from ingestion through to archival systems
• Engage senior stakeholders across Technology, Operations, Compliance, and Business
• Provide clear, concise reporting including risks, dependencies, and mitigation actions
• Drive decision-making across cross-functional teams
• Ensure smooth transition of delivered capabilities into BAU support
• Align delivery with ITIL processes (Incident, Problem, Change, Release Management)
• Define operational monitoring, alerting, and support models
• Successful onboarding of new SMS Capture vendor(s) within agreed timelines
• Demonstrable improvement in SMS Capture assurance and compliance coverage
• Delivery of audit-ready documentation and control frameworks
• Clear reporting of delivery status, risks, and remediation actions
• Transition of solutions into stable BAU operations

Skills & Experience:

• Proven experience delivering as a Project Manager / Delivery Lead in a financial services environment
• Strong track record of vendor-led and multi-party technology delivery
• Experience delivering telecoms, mobile, or messaging-related solutions
• Strong understanding of financial services compliance requirements
• Experience working with message capture, retention, and surveillance systems
• Awareness of risks associated with non-compliant communication capture
• Familiarity with ITIL processes and service transition
• Experience delivering solutions into production support environments
• Strong communication and stakeholder engagement skills
• Ability to operate effectively across technical and non-technical teams
• Experience reporting to senior/executive stakeholders

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.