Job Description

Clerical Officer

Job Title: Clerical Officer

Location: PL1 45JX

Pay Rate: £10.42

Hours: 8.30 AM to 4.30 PM

Days: Monday to Friday

Location: Plymouth, PL1

Key Accountabilities:

Providing administrative support as the point of front-facing client contact.
Handling and processing both manual and computerized information with utmost accuracy, confidentiality, and security.
Financial responsibilities, including accounting for monies.
Role Outcomes & Measures:

Prompt and efficient customer service.
Ensuring accurate data and compliance with data protection regulations.
Proper coding of budget expenditure for precise budget monitoring.
Essential Qualifications & Knowledge:

Up-to-date proficiency in Microsoft Office.
GCSE grade A*-C (9-4) or equivalent in Maths and English.
NVQ II Business and Administration or equivalent qualification.
Desirable Qualifications & Knowledge:

BTec Finance and Administration or equivalent.
Understanding of information security and data protection.
Knowledge relevant to specific service areas, e.g., finance, adoption processes.
Essential Experience:

Prior experience in clerical or administrative environments.
Proficiency in using Microsoft Office packages.
Teamwork experience.
Customer-facing work experience.
Desirable Experience:

Note-taking experience.
Familiarity with systems like Carefirst, Capita 1, or ChildView.
Experience with finance systems and statutory children's services.
Essential Skills:

Strong interpersonal and communication skills for internal and external meetings.
Tactful communication while engaging with service users.
Ability to investigate finance errors and handle cash accurately.
Proficient keyboarding and word processing skills.
Literacy and numeracy skills for note-taking and financial management.
Handling and managing financial information and sensitive data.
Ability to provide a person-centered approach in customer interactions.
This role requires a versatile individual who can handle various administrative tasks efficiently, communicate effectively with both clients and colleagues, and uphold strict confidentiality with sensitive information