Job Description

£12.44 - £13.80/hour

Customer Complaints Officer

Job Opportunity: Customer Complaints Officer - Temporary Contract 🌟

Position: Customer Complaints Officer

Contract Duration: 20/11/2023 - 20/12/2023 with the possibility of an extension.

Working Hours: 37 Hours Per Week, 09:00 - 17:00.

Location: BN21 4TW

Pay Rate: £12.44 per hour (PAYE)

Role Overview:

To own and proactively manage customer complaints, compliments and enquiries, ensuring that responses are in line with policy, statutory and regulatory requirements and supported by technical investigation, leading to early and effective resolution.

Key Responsibilities:

To recover customer relations by negotiating suitable resolutions to complaints with customers, maintaining and enhancing Homes First's external reputation with customers, stakeholders and partners
To take responsibility for delivering outstanding customer service by responding to and resolving customer complaints and enquiries.
To manage data capture and reporting across a range of key performance measures and work with colleagues to identify, develop and implement service improvements and reduce re-occurrences of complaints.
To proactively manage relationships with colleagues, customers, contractors and other stakeholders through regular, timely and professional written and verbal communications.Qualifications:

Previous experience in customer service or a related field is preferred.
Strong verbal and written communication skills.
Empathetic and patient approach when dealing with customers.
Problem-solving abilities to address customer issues effectively.
Proficiency in using customer service software and tools.
Ability to work independently and adapt to changing situations.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying