Job Description

Locality Officer

Locality Officer

Exeter

£20 Per Hour

I am recruiting for a local housing association who is looking for someone to be accountable for delivering a professional, tenure blind, pro-active, visible, high quality, customer centric services across a locality, shaping services around customer, home and place within specific localities.

You will be responsible for maintaining high data quality in there customer systems . Ensure that data is held centrally for full transparency and that suitable contract arrangements are in place for the continued management all compliance elements within your defined areas.

Key Accountabilities:

To take responsibility to deliver the right outcome for our customer in a safe and timely way.

Deliver operational elements of a tenure blind service across your locality, with a specific focus on tenancy, lease, and neighbourhood management to meet agreed performance,service, financial standards ensuring customer satisfaction, and fully comply with legislation,
regulatory and governing requirements.

Work collaboratively with the Locality and cross functional teams to provide a proactive data led service to deliver the customer outcomes, building trust and respect within our communities whilst ensuring effective practice is in place so that all services fully comply with legislation, regulatory and governing requirements.

Be responsible for developing productive relationships with local stakeholders and partnering agencies, with a specific focus on a Local Authority built on trust, respect and a joint interest in improving the lives of our residents and communities.

Person specification:

Experience of delivering effective responsive tenure blind landlord services with locality teams to sustain tenancies and maintain our homes and places.

Excellent demonstratable knowledge of tenancy, lease and neighbourhood approaches to maintain and improve outcomes for our customers.

An effective communicator that builds trust and respect able to influence and challenge.

Experience of working across teams and agencies to address complex customer needs