Job Description

Lettings Agency Officer

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Lettings Agency Officer on a 7 month contract with a possibility of further extension.

Purpose of the role:

To provide services to housing applicants an tenants and to administer the functions and carry out the responsibilities of the Lettings Agency in accordance with the client's policies, procedure and the appropriate legislation.

Key tasks and accountabilities:

Prepare and maintain manual and computer records and ensure that an accurate, comprehensive record is kept of all interviews, telephone calls and follow-up action taken, and that records are maintained to a high standard in order to assist monitoring, decision making and effective case management.
Assist in the preparation of standard documents, letters and forms relating to the functions of the Lettings Agency for the benefit of clients as well as other officers of the client.
Deal effectively with telephone calls, correspondence, request for information, enquiries and complaints about the service from customers, managers and colleagues, partner and stakeholders and respond promptly and appropriately, within agreed timescales.
Liaise with colleagues and external partners as required to deal with operational and service issues, including attendance at meetings, participating in projects and service improvements initiatives.
Ensure that all set personal targets and objectives are met, while, while ensuring the effective and efficient running of the team including cover for absence and participating duty telephone and interview cover arrangements in the Lettings Agency.
Carry out any other duties consistent with the purpose and grade of the post at any office location, to ensure service delivery is maintained.
Promote and provide information, advice and support to clients and their advocates on housing options, including Sheltered Housing, mutual exchanges, under-occupation transfers, special local housing schemes and other housing mobility initiatives like Pan London, Seaside and Country Homes along with other schemes .
Assess applications for mutual exchange, and work closely with other housing organisations, where appropriate, to ensure their progress to enable acceptance/refusal decisions to be made within statutory timescales, and to ensure that they are accurately recorded and monitored and statistical returns are prepared when required.
Liaise with relevant agencies in order to arrange tenancy sign-up interviews for mutual exchange.


A good working understanding and awareness of local housing demand and the needs of residents.
Knowledge of Housing Acts in relation to Letting of Social Housing.
A good understanding of Immigration guidelines in respect of eligibility for social housing
Awareness of welfare benefits and eligibility
Minimum of two years experience of working in a team within a housing Lettings service environment.

If you are interested, please apply or contact Pocholo for more information