Outpatient Booking Clerk (£127.85 InsideIR35)
This is a multi-skilled role whereby the post-holder will be required to gain an up-to-date knowledge of outpatient clinics to make, amend, and cancel outpatient appointments in line with the patients access policy and according to waiting time and clinical urgency. The post holder will handle incoming telephone queries from patients, GP's, and other hospital staff with a range of queries. The post holder will gain an in-depth knowledge for clinics within a designated speciality area but will also be expected to gain a broader knowledge of other clinics. This role will range from the registration of new patient referrals, to handling GP and patients queries for clinics to making/amending and cancelling appointments. The post holder will have an impact on a patient journey throughout all aspects of the outpatient booking process and will be responsible for recording all patient contact and bookings on the patient administration system.
The main duties of the post are:
To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician
To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system
To answer telephone calls from patients, GP's, and other Trust staff, always maintaining confidentiality and ensuring that a patient focused/professional service is maintained