Job Description
Specialist Advisor (Customer Complaints)
Specialist Advisor (Customer Complaints)Eastbourne
£15 Per Hour
I am recruiting for a local authority who is looking for someone to own and pro-actively manage customer complaints, compliments and enquiries, ensuring that responses are in line with policy, statutory and regulatory requirements and supported by technical investigation, leading to early and effective resolution. To recover customer relations by negotiating suitable resolutions to complaints with customers, maintaining and enhancing Homes First external reputation with customers, stakeholders and partners. To take responsibility for delivering outstanding customer service by responding to and resolving customer complaints and enquiries. To manage data capture and reporting across a range of key performance measures and work with colleagues to identify, develop and implement service improvements and reduce re-occurrences of complaints. To pro-actively manage relationships with colleagues, customers, contractors and other stakeholders through regular, timely and professional written and verbal communications