Job Description

Operational Support Administrator

Contract: 6 months FTC

Location: Leeds (remote)

Role type: Part-time

Working shifts: Monday to Thursday (16 hours per week)

Company's overview:

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

SHEQ Statement

EQUANS is committed to leading our sector in sustainability. Employees have a collective responsibility to work in a sustainable and efficient manner, helping to minimise environmental impact while delivering benefits for our clients, colleagues, and the wider community. Safety is personal at EQUANS, and all employees are expected to work in full compliance with Sustainability, Health & Safety, and Environmental (SHEQ) policies and procedures.

Role Overview

This role supports the effective administration and commercial operation of the business, with a strong focus on customer account management, reporting, reconciliation, and invoicing related to EV charging infrastructure.

Working within the Operational Administration team, the postholder will ensure customer accounts are managed accurately and efficiently, all public ChargePoints are correctly advertised and maintained, and income from EV charging schemes and customer subscriptions is invoiced, reconciled, and received in a timely manner.

The role plays a key part in supporting operational performance, financial accuracy, and customer satisfaction across the EV charging portfolio.

Key Responsibilities

Customer Accounts & Commercial Administration

• Prepare and deliver reporting for third-party customers, including maintaining logs of reporting, client share payments, and account balances
• Ensure client share balances are accurately calculated and processed for payment
• Raise invoices for completed jobs and customer subscription renewals, ensuring full reconciliation against internal systems (Genie)
• Audit deferred income schedules (data and maintenance income) against Genie and update contracts accordingly
• Reconcile customer payments across multiple systems
• Support debtor management by liaising with Sales and Finance Administration teams

Sales & Operational Support

• Provide efficient administrative support to Sales and Operational teams, ensuring records and reporting are accurate and up to date
• Facilitate handover meetings between Sales teams and Project Managers, ensuring all administrative tasks are completed as part of the process
• Create and issue Operations & Maintenance (O&M) packs and Welcome Packs to clients at commissioning stage

Systems, Data & Reporting

• Maintain and update all ChargePoint information within Genie, including purchased products
• Ensure all public ChargePoints are correctly registered and advertised on relevant public registers
• Deliver internal and external reporting as required, ensuring accuracy and timeliness
• Support ad hoc commercial activities, including insurance claim processing and data management

Customer & Supplier Engagement

• Respond professionally to customer and supplier queries related to accounts, invoicing, and operational data
• Ensure all work is completed on time and to a consistently high standard

Skills, Qualifications & Experience

Essential

• Strong Microsoft Office skills, particularly Excel
• Experience managing customer finance or accounts-related queries
• Strong numeracy with a basic financial and commercial understanding
• Proven ability to gather, analyse, and present data clearly
• Highly organised with strong attention to detail
• Ability to work independently as well as collaboratively within a team
• Strong written and verbal communication skills
• Practical, solutions-focused approach to problem solving
• Ability to adapt quickly to new processes and requirements

Desirable

• Experience working in a cross-functional environment
• Experience using customer management and accounting systems (e.g. SAP or similar)
• Awareness or interest in the sustainable transport or electric vehicle sector

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.