Housing Officer
Local Authority - East Midlands (City-Based)
A large local authority based in the East Midlands is seeking an experienced and customer-focused Housing Officer to join a busy and well-established housing service.
This is a varied, office-based role providing high-quality housing advice, tenancy and estate management support to tenants, leaseholders and applicants. The post plays a key role in helping residents access and sustain safe, decent and affordable homes, ensuring services are delivered in line with legislation, policy and best practice.
Please note: This is not a Housing Patch Manager role.
There is no site-based or community patch management involved.
The role is focused on administrative duties and direct customer contact.
Assignment Details
- Contract Length: Initial 10-month assignment
- Pay Rate: 17.99 per hour (Umbrella)
- Hours: 37 hours per week
- Working Pattern:
- Office-based role with a minimum of three days per week in the office
- Up to two days per week working from home
- Mandatory office attendance on Mondays and Wednesdays
The Role
Reporting to the Area Housing Manager, the Housing Officer will deliver a wide range of housing management and administrative functions. The role requires a strong understanding of social housing processes, excellent customer service skills and the ability to manage complex administrative workloads accurately and efficiently.
Key Responsibilities
- Deliver high-quality housing, tenancy and estate management services in line with statutory requirements and local authority policies.
- Provide housing advice and support in relation to lettings, allocations, mutual exchanges and tenancy changes.
- Process tenancy amendments in accordance with legislation, including tenancy terminations, successions and key movements, with specific responsibility for the first stage of the void process.
- Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services.
- Assist with garage management, including applications, waiting lists, allocations and the administrative coordination of site visits.
- Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically.
- Liaise with internal teams and external partners to resolve customer issues effectively.
- Manage keys for empty properties and garages, ensuring appropriate security arrangements are in place.
- Deliver comprehensive administrative support, including reports, invoices, payments and the maintenance of accurate records.
- Promote digital access, self-service options and tenant involvement initiatives.
Skills, Knowledge & Experience
- Experience, or a strong interest, in housing services and customer support.
- A solid understanding of social housing, including tenancy management and relevant legislation.
- Proven administrative experience with the ability to manage high volumes of work accurately and efficiently.
- Experience processing tenancy amendments in line with legislation, including endings, successions and key movements, particularly at the early stages of the void process.
- Experience using the NEC Housing Management System.
- Willingness to work primarily from the office due to the customer-facing nature of the role.
- Strong communication, organisation and problem-solving skills.
- Ability to work calmly under pressure and manage competing priorities.
- A proactive, accurate and customer-focused approach.
Apply today for a confidential discussion.
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