Role Title: Capability Business Operations Analyst
Duration: 6 month contract
Location: Telford, hybrid 2 days per week onsite
Rate: up to 276 p/d Umbrella inside IR35
Role purpose / summary
We are looking for a Capability Business Operations Analyst to support the Insights and Data Practice Tactical Workforce Planner in delivering learning and capability activity across the Practice.
This role is strongly delivery focused and data driven. It involves detailed Excel analysis, reporting, and dashboarding to track capability activity, alongside hands on coordination of training logistics across the Practice. You will play a key role in turning workforce and capability plans into well managed, visible, and measurable outcomes.
Key Responsibilities
Capability Delivery and Coordination
- Support the delivery of the Practice's 6-12 month capability plan through detailed tracking, coordination, and reporting
- Coordinate training activity across the Practice, including scheduling, attendee management, communications, and logistics
- Track completion of training, certifications, and conferences against agreed plans and measures
- Provide operational support for capability initiatives such as External/ Internal Training, Academies and Leadership Programmes Data Analysis, Reporting and Dashboards (Core Focus)
- Use advanced Excel skills to analyse workforce and capability data, producing clear reports and dashboards
- Maintain and develop trackers for learning activity, certifications, capability coverage, and learning hours
- Ensure data accuracy and consistency across capability and skills reporting
- Provide regular insight to support workforce discussions, capability reviews, and governance forums External Partnerships
- Support engagement with external learning partners
- Coordinate partnership activity and track uptake, spend, value and feedback Early & Emerging Talent and Onboarding
- Support the operational delivery of capability and learning activity for Early and Emerging Talent
- Work with the UK E&E team to coordinate onboarding, early career development activity, and community events
- Help manage onboarding logistics and learning schedules, working with Business Operations Analysts where required Financial Tracking and Administration
- Support the Tactical Workforce Planner with tracking and monitoring capability spend
- Maintain Excel based financial trackers for learning budgets, forecasts, actuals and accruals
- Track learning hours and participation to support Learning and Development reporting and targets Bench and Deployment Support
- Work with Tactical Workforce Planning to support bench activity including onboarding and from a capability perspective
- Help ensure individuals are supported with relevant development aligned to upcoming deployment needs Community and Engagement
- Support capability communications across the Practice, including SharePoint and the Capability Hub
- Coordinate and promote community led learning and development initiatives About You
- You are a highly organised and analytical business operations professional who is confident working with large data sets and Excel based reporting. You enjoy combining data analysis with practical delivery and coordination.
Key experience and strengths include:
- Strong to advanced Excel skills, including data analysis, formulas, pivot tables, and dashboards
- Experience in business operations, workforce, learning, or capability support roles
- Confidence producing regular reports and insight for stakeholders
- Experience coordinating training or learning logistics across teams or practices
- Good financial awareness, including tracking budgets and spend
- Well organised, detail focused, and delivery oriented What We Offer
- A hands on capability and workforce role with strong exposure to data, reporting, and learning delivery
- Close day to day working with the Tactical Workforce Planner
- Opportunity to deepen Excel, reporting, and workforce analytics expertise
- A collaborative, supportive, and people centred culture
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!