Job Description

We are seeking a reliable and detail-oriented Warehouse Customer Service Representative to support our operations team. This role involves managing a backlog of customer emails and complaints, ensuring timely responses, and maintaining a high level of customer satisfaction. The ideal candidate will be comfortable working on a computer for extended periods and possess strong communication and problem-solving skills.

Key Responsibilities:

• Manage and respond to a high volume of customer emails and enquiries in a timely manner
• Handle customer complaints professionally, working to resolve issues efficiently
• Update internal systems with accurate customer information and case details
• Liaise with warehouse and logistics teams to investigate and resolve order issues
• Prioritise workload to address urgent queries and clear backlogs effectively
• Maintain clear and professional written communication at all times
• Follow company procedures and service standards when handling customer interactions

Requirements:

• Strong computer skills, including experience with email platforms and data entry systems
• Good written communication and attention to detail