Job Description

Job Title: Damp and Mould Admin
Location: Chatham (ME4)
Salary: 17ph - weekly pay every Friday
Sector: Social Housing Maintenance

MUST HAVE PREVIOUS admin EXPERIENCE WITHIN SOCIAL HOUSING

This is a varied customer focused role in a busy environment. The role will provide administrative support for the delivery of our asset management functions, ensuring that we continue to provide safe and decent homes to our customers. It will assist with the performance management of our delivery contracts and record keeping of property asset information from repairs and inspections. Supporting customer engagement through making phone calls, sending letters and working across various teams to ensure effective stakeholder communications.

Administrative support to the team, providing a coordinating function across the business area to enable an effective customer service.

Supporting contracts managers with meetings, arranging meetings and documenting the minutes.

Liaising with external contractors for updates on repair works passed to them and updating our asset and housing management systems.

Arranging property inspections for Surveyors, raising resulting repairs, following up with contractors and tenants and documenting outcomes on relevant systems

Management of team email in-box and responding to general enquiries in relation to the service

Complaint investigation and support with effective management of stage 1 complaint responses and actions arising.

Accurate Data entry and record keeping on Housing Management and Asset Management Systems

Processing of purchase orders and invoices to enable effective contract/supplier management.

Establish good working relationships with key teams across the business to support effective working.

Maintain a good understanding of mhs' operations to ensure all enquiries are passed onto the appropriate team including liaison with other teams as appropriate.

Lead on process and action on all general enquiries to ensure successful resolution for the customer within agreed timescales.

Contribute to and assist in the production of regular reports, routine letters and other documents as required.

Duties to support the delivery of Team and Corporate objectives

Experience of working in a customer service environment

Excellent numeracy, literacy skills

Excellent communication (written and verbal) skills with an ability to work with a range of teams and with colleagues across different levels

Excellent IT skills

Ability to convey important messages through good presentation skills (oral, numerical and written)

Excellent attention to detail

Strong analytical and problem solving skills

Ability to prioritise own workload and meet deadlines

Previous experience in Housing

Experience of manipulating data in Microsoft Excel

Experience of Keystone or Similar Asset Management System

if you would like to apply for this damp and mould admin role please apply directly or send your cv to: