Job Description

Are you highly organised, customer-focused, and experienced in coordinating repairs? I am currently recruiting for a proactive Service Controller to join my clients team and play a key role in delivering an efficient and responsive service.

Key Responsibilities:

• Manage and coordinate day-to-day repairs
• Plan and allocate work effectively to trades teams
• Schedule jobs efficiently to meet service level agreements (SLAs)
• Monitor job progress and ensure timely completion
• Prioritise urgent and emergency repairs
• Liaise with engineers, subcontractors, and suppliers
• Track and update job statuses using internal systems
• Ensure all works are logged accurately and compliant with company procedures
• Handle incoming repair requests and raise work orders
• Manage diaries and optimise routes for field operatives
• Resolve scheduling conflicts and respond to changing priorities
• Maintain accurate records and produce reports when required
• Support continuous improvement of processes and service delivery
• Communicate with customers to provide updates and excellent service
• Handle customer queries, complaints, and follow-ups professionally

What We're Looking For:

• Strong understanding of repairs and maintenance planning
• Excellent computer skills, particularly in Excel
• Experience using job management systems to allocate and track work
• Familiarity with MRI Maintain / Impact Response (preferred - helps reduce training time)
• Confident communicator with a customer-first approach