Job Description

Live Operations Director

Location: UK or Ireland (regular travel required)

Reports to: Chief Product & Delivery Officer

Type: Initial 6 Month contract – likely to go permanent

Outside IR35

Overview

We are looking for a Live Operations Director to build and lead a global operations function supporting large-scale, multi-country platform deployments.

You will ensure platforms operate as secure, resilient, and high-performing services, combining L1/L2/L3 support with Site Reliability Engineering (SRE) and automation-first practices. This role works closely with engineering and architecture teams to embed operational excellence into platform design from day one.

Key Responsibilities

Build and lead a global live operations function

Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency)

Own incident management and continuous improvement processes

Embed observability, automation, and operability into platforms

Ensure compliance with security and regulatory requirements

Act as senior operational contact for clients

Scale operations to support international growth 

Experience

8+ years in technology operations, with leadership experience

Proven track record managing live production environments

Experience with IT service management frameworks (e.g. ITIL)

Strong background in cloud, DevOps, and platform operations

Experience managing client-facing SLAs 

Skills

Strong knowledge of SRE principles

Expertise in monitoring, observability, and incident management

Ability to lead in high-pressure environments

Excellent stakeholder and client management

Strategic thinking with a focus on continuous improvement

Experience building and leading high-performing teams