Job Description

Location: Stroud
Pay Rate: 13.33 per hour
Hours: Monday to Friday, Full Time, 9:00am - 5:30pm
Contract: Temporary until October 2026, with potential for extension

Are you passionate about delivering outstanding customer service and making a real difference in people's lives?

We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.

In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.

• Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals
• Processing customer orders and prescriptions accurately and efficiently
• Resolving customer queries promptly and professionally
• Managing and escalating complaints in line with company procedures
• Supporting courier and delivery-related queries
• Maintaining accurate customer records and documentation
• Building strong relationships with customers and internal teams
• Supporting continuous improvement initiatives within the department
• Working collaboratively to achieve service levels and team targets

• Previous customer service or call centre experience
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational ability
• Ability to work effectively under pressure and manage a busy workload
• Confident handling a high volume of calls
• A professional, empathetic, and customer-focused approach
• Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous

• Competitive hourly rate of 13.33
• Monday to Friday working hours with no weekends
• Friendly and supportive team environment
• Valuable experience within the healthcare and pharmaceutical industry
• Potential opportunity for contract extension beyond October 2026

This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.