Job Description

Expleo is hiring a Client Experience Advisor to support a premium automotive client within their UK Client Relationship Centre. This role sits within the Customer Experience function and is focused on delivering modern luxury client experiences across the ownership journey.

You will engage with customers proactively and reactively, ensuring they are enjoying their vehicles, resolving concerns, and maintaining strong communication between clients, retailers, and partner networks.

Company: Expleo

Location: Coventry, UK

Rate: £24/hour (Inside IR35)

Contract Duration: Until May 2027

Key Responsibilities

Act as a primary point of contact for UK clients

Manage inbound & outbound communications (phone, email, chat, social media)

Deliver first-contact resolution wherever possible

Build strong relationships with clients and retail partners

Handle complaints with a client-first, solution-focused approach

Maintain accurate data within CRM systems

Collaborate across business functions and third-party partners

Identify and implement process improvements

Support retailers in delivering a premium client experience

Make goodwill decisions where appropriateKnowledge, Skills, and Experience

Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs Strong decision making and problem solving skills.

An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style An effective team player, actively leads, develops and supports team members An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable Strong communication skills, both written and verbal Strong stakeholder management skills Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner Results orientated with a determination to make things happen A highly motivated, energetic and inspirational team player Ability to identify opportunities for improvements and implement change Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules Ability to make quick and competent decisions Experience of managing a high volume of queries

Desirable -

Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients