Job Description

Interim SEND Team Lead – Complaints & Resolutions

Southwest England Local Authority | Remote | £350+ per day UMR

A Southwest England Local Authority is seeking an experienced Interim SEND Team Lead to establish and lead a temporary specialist team focused on improving the response, management and resolution of SEND complaints and disputes.

This is a key leadership role for a highly experienced SEND professional with deep expertise in statutory SEND processes relating to EHC Plans, alongside a strong understanding of relational practice and collaborative working with families, schools and partner agencies.

Key Responsibilities

Introduce and embed robust SEND complaint and mediation tracking processes

Lead the triage and management of SEND complaints and mediation requests

Drive reduction in overdue complaints and minimise escalation risk

Generate insight, themes and learning to improve SEND practice and service delivery

Support inspection readiness in relation to SEND complaints and resolutions

Build effective working relationships with families, schools and stakeholders to support positive outcomes and early resolutions

Provide leadership, oversight and direction to a specialist interim complaints and resolutions functionEssential Experience

Significant operational leadership experience within SEND services

Extensive knowledge of statutory SEND processes, particularly relating to EHC Plans

Strong understanding of SEND complaints, mediation and dispute resolution

Proven experience improving performance, processes and compliance within local authority SEND services

Ability to work relationally and collaboratively with families, schools and multi-agency partners

Experience preparing services for SEND inspections is highly desirableWhy Choose Ackerman Pierce?

Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.

To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce