Job Description

SEND Complaints & Resolutions Officer (x3)

Southwest England Local Authority | Remote | £250 per day UMR

A Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service.

We are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints.

This role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders.

Key Responsibilities

Support conversations and resolution meetings with families, schools and education settings

Draft high-quality SEND complaint responses focused on meaningful resolution

Manage and support mediation and dispute resolution activity

Work proactively to reduce repeat complaints and escalation

Provide clear advice and guidance in relation to EHCP statutory processes

Build positive and collaborative relationships with parents, carers and professionals

Identify themes, learning and areas for service improvement

Support the wider complaints and resolutions team in improving SEND practice and outcomesEssential Experience

Significant experience within SEND services, particularly relating to EHCP statutory processes

Strong understanding of SEND complaints, mediation and dispute resolution

Experience working directly with families and education settings

Ability to communicate sensitively and effectively in challenging situations

Excellent written skills with experience drafting formal complaint responses

A relational, solution-focused and child-centred approachWhy Choose Ackerman Pierce?

Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.

To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce