Job Description

Job Role: Helpdesk Coordinator

Location: Winsford

Hours: Monday to Friday 9am to 5pm

£13.85 per hour

Duration: Contract role to August – Opportunity to go Temp to Perm

Job Specification

We are seeking to recruit for a reliable and organised Helpdesk Administrator based in Winsford.  The role is central to the client’s day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.

Key Responsibilities

Answering incoming calls and emails from clients, subcontractors and engineers

Logging and managing maintenance jobs accurately via the helpdesk system

Liaising with engineers, subcontractors, and suppliers

Raising, sending, and following up on quotes

Providing updates to clients and managing job progression from start to finish

Escalating urgent or overdue issues appropriately

Maintaining clear and accurate records

Preparing basic reports

Monitoring and managing SLAs and KPIs where deadlines are at risk

Triaging incoming requests to ensure they are logged with the correct priority

Dealing with invoicing

Updating client portals and systems in line with contractual requirementsExperience

Previous experience in a helpdesk, facilities, maintenance, or customer service role

Confident telephone manner and professional written communication

Strong organisational skills with good attention to detail

Able to prioritise workloads and manage multiple tasks

Comfortable using IT systems such as Outlook, job management systems, excel etc

Calm under pressure and able to deal with challenging situations professionallyIf you are interested please submit your CV now