Job Description

Customer Service Advisor**

12-Month Fixed-Term Contract

Location: Durham

Hourly Rate: £12.71 - £18.90

Key Details:

Hours: 37 per week

Shifts: 8:00-11:30 AM starts to 17:30-20:00 PM finishes (37 hours a week)

Part time hours also available (27.5 hours a week)

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

Handling inbound and outbound calls, emails, and customer enquiries

Completing transactions and maintaining accurate digital and manual records

Managing daily workloads to meet deadlines

Escalating non-routine queries appropriately

Collaborating with team members to support overall performance

Providing general administrative support

Ensuring compliance with internal controls and audit requirementsWhat We're Looking For

Candidates from all customer service backgrounds

Strong communication and interpersonal skills

Proven ability to work effectively in a team or structured environment

Good organisational and time management skills

Excellent attention to detail and accuracy

Commitment to delivering high-quality customer serviceFor further details, please forward your CV or call (phone number removed).

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job