Job Description

Elevate Projects are working in partership with our client, a local provider of affordable housing, to appoint an experieced Damp & Disrepair Manager on an ongoing temporary contract.

This is a key interim leadership role focused on ensuring resident safety, regulatory compliance, service improvement and effective management of complex disrepair cases.

Key Responsibilities:

• Lead and manage the damp, mould and disrepair process across the organisation.
• Oversee complex and high-risk disrepair cases, ensuring timely resolution and excellent resident communication.
• Manage specialist surveyors to deliver high-quality remedial works.
• Ensure compliance with relevant housing legislation, consumer standards and organisational policies.
• Work collaboratively with legal teams in relation to housing disrepair claims and pre-action protocols.
• Develop and monitor performance metrics, KPIs and service improvement plans.
• Support the delivery of resident-focused solutions and drive improvements in customer satisfaction.
• Provide operational leadership to technical officers, surveyors and support staff.
• Produce reports and updates for senior leadership teams.
• Ensure robust health & safety practices are maintained across all works.

Requirements

• Proven experience managing damp, mould and housing disrepair services within social housing or local government.
• Strong understanding of housing legislation, repairs obligations and disrepair claims management.
• Experience managing contractors and technical teams.
• Excellent stakeholder management and resident engagement skills.
• Ability to manage high workloads and deliver service improvements in a fast-paced environment.
• Strong knowledge of compliance, building pathology and property maintenance.
• Relevant housing, construction or surveying qualification desirable.