Job Description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.

We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.

Hours: 37.5 hours per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends)

Pay: £14.22/hour

What s on offer:

• Competitive pay
• Overtime available (time and a half)
• Full training provided
• Weekly pay
• Opportunity to progress within a growing IT team
• Temp of the Month vouchers!

Duties include:

• Providing first-line IT support to external clients, resolving queries efficiently and professionally
• Logging, tracking, and updating support tickets accurately in the system
• Troubleshooting hardware, software, and network issues, escalating where necessary
• Guiding clients through step-by-step solutions over the phone or via email
• Maintaining clear documentation of common issues and solutions to support team knowledge
• Supporting the team with general IT tasks and contributing to ongoing process improvements
• Ensuring high levels of customer satisfaction and building strong relationships with clients

Who we re looking for:

• Fluent in English and Spanish, written and verbal
• Strong customer service skills
• Previous call centre experience beneficial but not essential
• Organised and methodical in approach to work
• Previous experience in IT support is beneficial but not essential

If you are the candidate we are looking for, apply today or call (phone number removed) for more information.

INDPB