Job Description

Are you ready to make a difference in your community? Join our dynamic team as a Customer Service Advisor in Stevenage! This is a fantastic opportunity to engage with Hertfordshire citizens and businesses, providing them with access to essential Council services.

Contract Type: Temporary
Location: Stevenage on site

Hours: Monday-Friday between 08:30-17:30, 1 Saturday in every 10-12 weeks (10-2)

Why Join Us?

• Be the first point of contact for residents and businesses seeking support.
• Play a vital role in delivering high-quality, innovative services.
• Join a friendly team that values effective communication and collaboration.

As a Customer Service Advisor, you will:

• Handle incoming customer requests primarily via telephone, email, and web services.
• Ensure all interactions are logged accurately using our technology systems.
• Provide advice, assistance, and support to citizens and businesses interacting with Council services.
• Maintain a high standard of service delivery in line with agreed processes and procedures.
• Adapt to future technology developments, including potential social media interactions.

What We're Looking For:

• A positive attitude and a passion for helping others.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work effectively under pressure and manage multiple tasks.
• A team player who thrives in a collaborative environment.

What We Offer:

• A chance to impact your community positively.
• A supportive and inclusive work environment.
• Opportunities for professional development and training.
• Competitive pay and flexible working arrangements.

If you're excited about providing exceptional service and helping Hertfordshire residents, we want to hear from you!

How to Apply:
Ready to take the next step? Send your CV and a brief cover letter outlining your suitability for the role to us today!

Join us in making a real difference in the lives of others. Your journey as a Customer Service Advisor starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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