Job Description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.

Location: Peterborough

Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends

Pay Rate: £13.45 per hour

Contract: Temporary to Permanent

What’s on offer:

Competitive hourly pay

Overtime opportunities paid at time and a half

Full training and ongoing support

Weekly pay

Career progression within a growing IT team

Temp of the Month reward vouchers

Key Responsibilities:

Delivering first-line IT support to external customers via phone and email

Logging, tracking, and updating support tickets accurately

Troubleshooting hardware, software, and network-related issues

Escalating more complex technical issues where required

Guiding customers through step-by-step solutions professionally and efficiently

Maintaining accurate documentation and knowledge base records

Supporting continuous improvement within the service desk team

Providing excellent customer service and building strong client relationships

The Ideal Candidate:

Strong communication and customer service skills

Organised, reliable, and methodical in approach

Previous call centre or customer support experience is beneficial

IT support experience is advantageous but not essential

Comfortable working in a fast-paced team environment

If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information.

INDPB