Job Description

An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially.

This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.

Key Responsibilities of a Customer Service Advisor:

Handling incoming customer enquiries via phone and digital channels

Supporting tenants with a range of housing-related queries

Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics

Providing a professional, empathetic, and customer-focused service

Working closely with internal housing teams to resolve issues effectively

Supporting a busy contact function during a period of internal changeAbout You:

Previous experience in a customer service or contact centre environment

Strong communication and problem-solving skills

Able to manage varied and sometimes challenging customer enquiries

Organised, professional, and dependable

Experience within social housing would be beneficial but is not essential

Experience using Microsoft Dynamics or similar CRM systems is desirableWhat’s on Offer:

Temporary contract until 31st September initially 

Hybrid working available (typically 2–3 days office-based)

37 hours per week

Immediate start availableIf this Customer Service Advisor is of interest please apply or contact (url removed)