Job Description

Senior Associate - Systems (Application Support)

Location: West London

Salary: £27,500 per annum

Contract: 12-Month Fixed-Term Contract

Working Model: Fully Office-Based

Overview

We are seeking a Senior Associate - Systems (App Support) to join a busy and fast-paced banking environment on a 12-month fixed-term contract. This role will focus on providing day-to-day support across core banking systems, ensuring smooth operations across multiple business functions including Front Office, Back Office, Treasury, Finance, and Operations.

This is an excellent opportunity for someone with systems support experience within banking looking to develop their technical and functional knowledge further.

Key Responsibilities

Provide user support for core banking systems, including troubleshooting and issue resolution

Support applications including Core Banking, Treasury, SWIFT, Nostro Reconciliation, and AML systems

Manage user access and system administration

Support system enhancements, customisations, and ongoing projects

Conduct UAT testing and assist with implementation of new systems/modules

Investigate, escalate, and resolve critical system issues within defined timelines

Produce reports and MIS using SQL/Oracle tools

Support internal and external audit requirements

Liaise with internal teams, offshore support, and third-party providers

Deliver training and guidance to system users across the business

Maintain accurate documentation and records

Requirements

Experience supporting banking systems (ideally Finacle or similar core banking platforms)

Working knowledge of SQL / Oracle / RDBMS with ability to run queries

Understanding of SWIFT, Treasury systems, and banking operations

Strong communication and stakeholder management skills

Basic knowledge of Windows OS and network infrastructure

Proficient in MS Office

Ability to work under pressure and manage multiple priorities

Key Attributes

Strong problem-solving and analytical mindset

Proactive and willing to learn new systems and technologies

Team player with a user-focused approach

Flexible to support out-of-hours work where required

What's on Offer

Salary of £27,500 per annum

12-month fixed-term contract within a reputable banking environment

Exposure to a wide range of banking systems and operations

Opportunity to work closely with technical, operational, and business teams