Job Description

Title: IT Support Analyst (IT Operations Analyst)

Rate: £17.62 per hour PAYE

Location: Onsite | Northwich (Mon – Fri, 8am–5pm)

Contract: 6 Months (possibility to extend)

Start Date: ASAP

Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base.

You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.

Responsibilities

* Provide 2nd level IT support to end users

* Troubleshoot and resolve incidents using basic analysis techniques

* Assist with root cause analysis on recurring issues

* Provide onsite and remote support using remote control software

* Support users with hardware, software, and connectivity issues

* Work collaboratively with project teams and other IT support functions

* Liaise with external vendors and partners regarding user support

* Ensure incidents are managed in line with ITIL processes

* Maintain accurate incident logging and documentation

* Perform hardware and software change requests

* Attend end-user meetings to provide local IT support when required

* Support regional infrastructure maintenance alongside global IT teams

* Install and maintain local IT infrastructure as needed

Experience & Qualifications

* Minimum 2 years’ experience in a technical IT support or customer support role

* Strong knowledge of Microsoft O365 and Windows 11

* Experience supporting Android and iOS mobile devices

* Familiarity with remote support tools such as Bomgar

* Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support

* Exposure to incident management platforms, ideally ServiceNow

* Strong customer service and problem-solving skills

* Degree in Computer Science, Informatics, or similar preferred