Job Description

Join Our Client Cheshire Police's Team as an IT Service Desk Agent!

Are you passionate about technology and dedicated to providing exceptional customer service? Our client, Cheshire Police are seeking enthusiastic individuals to fill the role of IT Service Desk Agent in Winsford. This temporary position offers an hourly rate of 13.44, and we want YOU to be part of their dynamic team!

Role Overview:
As an IT Service Desk Agent, you will be the first point of contact for our customers, delivering top-notch support for the Force's IT systems. Your mission? To ensure that every interaction is efficient, courteous, and informative. You will leverage your technical knowledge and problem-solving skills to provide first-line support and contribute to a positive customer experience.

Key Responsibilities:

• Customer Interaction: Take service requests via phone and other channels, ensuring a friendly and informative approach.
• First-Line Support: Resolve routine service requests on the first contact, utilizing knowledge articles and providing guidance to customers.
• Incident Management: Conduct preliminary investigations and troubleshooting of incidents, ensuring swift resolutions when possible.
• Documentation: Log and classify all calls and requests accurately to facilitate efficient service delivery.
• Collaboration: Work closely with the 2nd Line Support Team for escalations and service improvements.
• Equipment Handling: Assist at the Reception Desk, issuing devices and providing familiarization training when needed.

What We're Looking For:

Education & Experience:

• Level 3 education in an IT-related subject or equivalent relevant experience.
• Some experience in a customer service environment, ideally within IT or technical support.

Skills:

• Knowledge of customer service delivery and an understanding of IT systems and services.
• Familiarity with Service Desk technology, Windows, and Microsoft Office.

Supportive Environment: Be part of a team that values mental health and well-being, with access to 24/7 support services.
Growth Opportunities: Engage in service improvement initiatives and enhance your career in a meaningful way.
Diversity & Inclusion: We promote equality, diversity, and human rights in every aspect of our work.

Ready to Make a Difference?
If you're excited about technology and helping others, we want to hear from you! Apply today to join our client's dedicated team as an IT Service Desk Agent in Winsford.

Contract Details:

Contract Type: Temporary
Hourly Rate: 13.44

Embrace this opportunity to contribute to public services while enhancing your IT skills and customer service expertise!

Application Process:
Please submit your application, including your CV and a cover letter highlighting your relevant experience. We can't wait to welcome you aboard!

Note: This position requires a commitment to upholding the values and standards of public service, including promoting equality and diversity in every interaction.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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