Job Description

PCD270047

Location: Manchester/ Hybrid
Duration: 6 months 
Pay: £15-19p/h inside ir35 through umbrella
Start: ASAP

Our client has a long-standing partnership with a major UK high street bank, supporting the bank’s personal lending customers. You’ll help customers who contact us with questions or requests about their loan accounts, making sure they get clear answers and the right outcome.

They are looking for Customer Service Advisors who genuinely put customers first. If you enjoy making things straightforward, take pride in resolving queries quickly and accurately, and don’t mind getting stuck into more complex requests that may involve working with colleagues across different teams, this role could be a strong fit. You’ll get real satisfaction from helping customers and getting it right first time.

What’s on offer includes a competitive benefits package, including private medical insurance, gym membership discounts, a contributory pension scheme, and annual leave entitlement. There is also access to mental health first aiders and additional benefits.

To be successful in the role, you’ll be friendly, approachable, and motivated to deliver excellent customer service. You’ll be comfortable working in a fast-paced environment while following defined processes, and you’ll have strong attention to detail to keep customer records accurate and up to date. You’ll take responsibility for handling customer information in line with GDPR, be confident using computer systems, and enjoy collaborating with teammates to deliver great service and contribute to continuous improvement. You’ll also work towards agreed KPIs.